Shipping & Returns

 

Shipping Information

United States: Shipping and handling charges within the U.S.:  

Ground: $10 flat rate
2nd Day: $21 flat rate
Overnight: $34 flat rate

Canada & Mexico: Ground shipping to Canada & Mexico: $16 USD

Priority shipping available in most areas for additional charge. 

Restrictions may apply.

International: Shipping and handling to the rest of the world: $26 USD  

Priority shipping available in most regions for additional charge. Restrictions may apply.

Note: For CANADA, MEXICO and THE REST OF THE WORLD, jewelry will be shipped at your own risk. Custom forms will be filed and you will be liable for any duty assessed. If you have additional shipping questions or requests please contact me.

 

Returns & Exchanges

Because of the exclusivity of The Desire Pendant, returns & exchanges must be made within 5 days of date received as long as the item is in its original, unused condition, unscratched and unmarred and with no missing, broken or exchanged stones.  Metal finishes and stone(s) must be unmarred. Any scratched, blemished, used/worn or broken items are not elegible for a refund or exchange unless the damage occurred during the original shipment and notified of immediately.

Note: Original shipping charges, credit card and paypal fees (if any) are not refundable and customer is responsible for return shipping charges.

Please contact us immediately for return instructions and authorization.